Customer Service:
600 57 7773
Contact Number:
+971 4 204 4444

Emirates dnata

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Current Opening

Customer Service Agent
  • Job Title:
    Customer Service Agent
  • Department:
    Freight Forwarding
  • Jobe Type:
  • Location:
    dnata logistics HQ, Ramool.
  • Job Purpose

    To promote all products, services and solutions and provide customers with comprehensive information of dnata logistics services and requirements.

    Qualifications / experience / knowledge
    • Minimum Experience: Minimum 2 years of experience in Customer Service environment in air cargo or freight forwarding Industry.
    • Basic knowledge of system knowledge.
    • Well versed in Excel and other MS applications.
    • Excellent communication and organizational skills.
    • Abilities to include but not limited to - Decision making, problem solving, working under stress, time management, multi-tasking, customer centric, persuasiveness and assertiveness.
    • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
    • Teamwork
    • Initiative and Commitment to achieve.
    • Customer service Orientation
    • Willingness to work flexible hours and weekends, as needed.
    Required attributes & skills
    • Follows relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
    • Communicating with agents, suppliers, and airlines to coordinate shipment collection/delivery in a timely manner and to keep customers updated on shipment status.
    • Quickly and effectively responding to AOG (Aircraft on Ground) requests in accordance with contractual parameters with the client to ensure smooth operation.
    • Manage Ad hoc demands from agents, suppliers, and customers efficiently. Will be required to be available for a 24/7 shift pattern.
    • Maintain contact with all parties involved throughout the process to ensure that any required aircraft parts are arranged and shipped in accordance with contract and incoterm.
    • Negotiating rates and services with agents/airlines/shipping lines and providing quotes to customers/agents as needed.
    • Coordinates customer issues with various company functions (such as transportation, logistics, customs clearance, and finance).
    • Close collaboration with the customs clearance and transportation teams for shipment clearance, collection, and delivery.
    • Ensures that agents' and third-party invoices have been checked, approved, and paid by coordinating with accounts payable.
    • Ensure that the job folders are billed and closed on time.
    • Update the shipment milestones in the tracker in accordance with department standards.
    • Maintaining a positive, empathetic, and professional attitude toward customers always.

    Interested candidates should fill form or should submit their applications via email

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