Current Opening Customer Service Agent Job Title: Customer Service Agent Department: Freight Forwarding Jobe Type: Full-time Location: dnata logistics HQ, Ramool. Job Purpose To promote all products, services and solutions and provide customers with comprehensive information of dnata logistics services and requirements. Qualifications / experience / knowledge Minimum Experience: Minimum 2 years of experience in Customer Service environment in air cargo or freight forwarding Industry. Basic knowledge of system knowledge. Well versed in Excel and other MS applications. Excellent communication and organizational skills. Abilities to include but not limited to - Decision making, problem solving, working under stress, time management, multi-tasking, customer centric, persuasiveness and assertiveness. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Teamwork Initiative and Commitment to achieve. Customer service Orientation Willingness to work flexible hours and weekends, as needed. Required attributes & skills Follows relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner. Communicating with agents, suppliers, and airlines to coordinate shipment collection/delivery in a timely manner and to keep customers updated on shipment status. Quickly and effectively responding to AOG (Aircraft on Ground) requests in accordance with contractual parameters with the client to ensure smooth operation. Manage Ad hoc demands from agents, suppliers, and customers efficiently. Will be required to be available for a 24/7 shift pattern. Maintain contact with all parties involved throughout the process to ensure that any required aircraft parts are arranged and shipped in accordance with contract and incoterm. Negotiating rates and services with agents/airlines/shipping lines and providing quotes to customers/agents as needed. Coordinates customer issues with various company functions (such as transportation, logistics, customs clearance, and finance). Close collaboration with the customs clearance and transportation teams for shipment clearance, collection, and delivery. Ensures that agents' and third-party invoices have been checked, approved, and paid by coordinating with accounts payable. Ensure that the job folders are billed and closed on time. Update the shipment milestones in the tracker in accordance with department standards. Maintaining a positive, empathetic, and professional attitude toward customers always. Interested candidates should fill form or should submit their applications via email hr@freightworks.com
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